Food Safety and Hygiene
I am registered with the local council and have been inspected by their Food Safety Officer (Environmental Health Officer).
I hold a Food Safety in Catering Certificate Level 2.
Cakes are baked in a home kitchen but hygiene is of utmost importance to me. My home is completely smoke free and pet free and I do not allow any visiting pets. 95% of my cake preparation is completed when my family are away from home. If you have any concerns of this nature please feel free to contact me and arrange a visit to my kitchen.
Please note that because my cakes are baked in a home kitchen I cannot guarantee that they are free from traces of nuts or other allergens. No raw egg is present in the cakes.
I am a sole trader and there may be a very rare occasion when I have an illness which would prevent me preparing food for the consumption of customers. If this were to be the case a full refund would be issued immediately.
Orders can be placed in the following ways :
Phone : 01722 336085 or 07846 443797
Lily Lou's Facebook page
Via this website (Contact Us form)
The cakes pictured on this website are a selection of what I can create. Please ask if you would like anything else.
Please ensure that you give me as much notice as possible when ordering cakes as I am very busy particularly during the summer months.
Once an order is agreed you will receive an invoice and be asked to pay a 50% deposit to secure the order. Deposits are non-refundable unless an order is cancelled more than 28 days before it is due. The balance is payable on delivery or collection of the cake (with the exception of Wedding cakes - see below).
The balance of payments for Wedding orders is due one month before the event. Once the deposit and balance are paid they are non-refundable.
I can accept payment online by BACS, by cheque or cash (in person). If paying by cheque please ensure that I receive it at least 1 week before you need your cakes, to allow time for the cheque to clear.
Cakes can be collected or delivered. Delivery is £3 within the SP1 and SP2 postal areas or £5 to Salisbury hospital.
Delivery charges are 60p per mile elsewhere.
I use a variety of attractive window fronted boxes for smaller orders of cupcakes, each of which has cake inserts to prevent the cakes from moving around and ensure that they arrive home with you in perfect condition.
There are a large number of alternative cupcake cases, wrappers, boxes and ribbons available which can be supplied on request, providing that at least 7 days notice is given (extra charge will apply). Please enquire when ordering.
Larger orders of cupcakes will be packed in sturdy corrugated cardboard boxes for ease of transport.
Cupcake Stand Hire and Set Up
I have clear acrylic cupcake stands that can be hired. These cost between £5 and £20 to hire, plus a refundable deposit of £20-£40 depending on the size and type of stand. Refunds of deposits will be given on return of the stand to my home, providing that no damage has occurred during the period of hire.
I am happy to set up your stand and arrange your cakes at your chosen venue. I charge £5-15 for this service.